Institutional Intelligence: How to Build an Effective Organization

Institutions matter. But we often view them somewhat cynically, perhaps as a necessary evil. In truth, institutions remain essential to human flourishing. They are the very means by which communities thrive, individual vocations are fulfilled, and society is changed for the good. We all must learn the wisdom of working effectively within institutions—what Gordon Smith calls institutional intelligence. In this book Smith unlocks the essential elements of how institutions function in a productive, healthy manner. Focusing on the nonprofit sector, he shows how team leaders, directors, executives, board members, key stakeholders, and employees can avoid what is often their greatest source of stress on the job—working with the institutional character of their organizations. Church staff, educators, and those in service agencies can all thrive by understanding these dynamics instead of fighting against them. By developing institutional intelligence, we and those around us can not only flourish personally but also fulfill a larger mission.